Home » Shipping & Returns

Shipping & Returns

Shipping

  • FREE economy shipping on orders of $150 or more (before taxes) in Canada
  • Orders below $150 are subject to a flat rate $12 shipping fee
  • All orders are shipped with 1-2 business days of receiving payment.
  • Some select items may take 1 business day longer to ship
  • Express shipping is available upon request, please ask for a quote.

We ship by Canada Post Expedited Service; we can ship by other couriers upon request. The transit time ranges anywhere from 2 to 7 business days depending on the destination. Express shipping can be requested if the items are required in a hurry. Please make sure that your contact information is correct and also indicate if you prefer a phone call or e-mail if we have questions regarding your order. Please note that your address can not be changed once your order has been processed, packaged and shipped.

Pickup and Drop-ins:

You are more than welcome to purchase our products direct from our storage location to save on shipping charges or to view/inspect your items before purchase. We are located on the border of Mississauga/Oakville right off the QEW highway

Our drop in times do vary so we do ask that you please call or e-mail ahead of time to schedule an appropriate drop in time and to ensure that someone is available to attend to your request.

905-601-0965      info@progrowlights.ca

Returns

Our goal at ProGrow is to ensure that you are satisfied with your shopping experience. We accept returns of new, unopened/unused products for up to 30 days after the date of purchase. Opened products are subject to a 15% re-stocking fee and used products are non-refundable.

  • Products damaged by neglect or abuse are not covered by our return policy.
  • Return shipping and insurance charges are the responsibility of the customer.
  • Shipping fees paid by buyer are NOT included in the return credit issued.
  • Please allow 2-4 business days for your return/exchange to be processed.
  • If your product arrives damaged or defective or is found to be defective within the first 30 days of normal use, a replacement or refund will be given.
  • LED lights come with a 3 year manufacturer warranty, please e-mail for more details.
  • All returned merchandise must be in its original carton or packaging.

If you would like to make a return request, please email info@progrowlights.ca with your order number and the item(s) that you would like to return, and the reason for the return. We will reach out to you as soon as possible with the next steps.

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